Quality & Monitoring Services
"Quality monitoring is not an overlooked aspect of business nowadays."
Quality check and monitoring of service has become an integral part of brands in the current times. Hence, businesses are giving a lot more attention to their outsourcing partners to keep a check on how they are performing as compared to industry and company standards. At the end of the day, the customer support service staff is speaking and handling queries on the brand’s behalf. In modern times, where the image of the company is highly depended upon how it deals with its customers, an error can cost a lot to the company. It is worth investing in overall quality control assurance projects in order to streamline communication with customers, business strategy and the company’s value proposition. Call centers across the globe are burdened with customer handling and providing adequate support. Many of them have a shortage of staff to keep quality in check.
Antora Solutions is a leading IT & IT enabled services outsourcing company. We provide quality monitoring support services that can contribute to keeping your brand image intact. Our service enables managers to maintain quality standards and simultaneously addressing the issues faced by customer support staff or call centers. The quality assurance report of customer chats, customer calls, inquiries, etc. would further enable companies to align their communication strategy. It enables a manager to define what the ideal conversation should be in various circumstances. Our team at Antora Solutions has quality assessment analysts who have had successful careers in various industries. Hence, we are well equipped for developing tailor- made evaluation programs. Our services include call monitoring, call quality evaluation programs, speech analytics, call center agent training, call center industry analysis, etc. Get in touch with us for details on how we can add value to the customer support mechanism of a company.