Web Chat Support
"Be more approachable than a phone call."
The business world has transformed and now it is an on-demand economy where outsourcing live chat services has become a trend. An on-demand economy is actually the list of activities performed by companies with the help of digital technology to fulfill customer demand by providing immediate access to goods and services. As the on-demand economy penetrating more in our daily lives, it is inevitable that customers across the globe will follow a similar pattern. To serve customers on-demand, more and more companies have realized the importance of live web chat. It is one of the fastest way to listen to customers and serve better. The concepts of marketing suggest that to beat competition or to stand out from it, companies need to develop the engagements with customers as soon as they come across your brand. The live web chat support, when outsourced wisely, can serve as the first point of interaction with the customers.
Antora Solutions is a leading IT & IT enabled services outsourcing company. Live chat support is part of customer service only but at Antora Solutions, we take it as a separate vertical. We aim to minimize the average inquiry handling time, provide precise solutions of problems to customers, disburse desired product or service information, boost sales, generate leads, and build customer engagements through our live web chat customer support service. We track visitors as soon as they land on the website and identify fruitful sales lead that can facilitate the sales force of our clients. In an on-demand economy, where brands and companies have to be available when their product or service is demanded, the future lies in making the brand available before the customer asks. Antora Solutions is a leading live web chat support provider in the USA. Get in touch with us for details on how we can add value to the customer support system of a company.